Last updated: August 17, 2026
Zam-Top Investment ("we", "us", "our") operates the Zam-Top Investment mobile application (the "App"). This policy explains what personal information we collect, why we collect it, and the choices you have.
By creating an account or using the App you agree to this policy.
1. Information We Collect
Information you give us
- Account information: your name, email address and phone number, provided when you register an account.
- Profile photo: optional. Only collected if you choose to upload one.
- Messages: the content of messages you send to our agents or administrators through the in-app messaging feature.
Information collected automatically
- Authentication identifiers: a unique user ID generated by Firebase Authentication when your account is created.
- Timestamps: the time your account was created and the time messages are sent, used to order conversations correctly.
Information we do NOT collect
- We do not collect your precise or approximate location.
- We do not collect payment or financial account information through the App.
- We do not collect your contacts, calendar, call logs or SMS messages.
- We do not use advertising identifiers and we do not serve third-party ads.
2. How We Use Your Information
We use the information we collect only to:
- create, authenticate and secure your account;
- display your name and profile photo inside the App;
- let you exchange messages with our property agents and support staff;
- respond to property enquiries you send us;
- operate, maintain and troubleshoot the App.
We do not sell or rent your personal information to anyone, and we do not share it with third parties for advertising or marketing purposes.
3. Service Providers
We use the following third-party processors to run the App. Each one only receives the data needed to provide its service.
- Google Firebase (Authentication, Cloud Firestore) — stores your account record and your messages, and verifies your sign-in credentials. See the Firebase Privacy and Security policy.
- Cloudinary — hosts property images and profile photos uploaded through the App. See the Cloudinary Privacy Policy.
4. Data Security
Data in transit between the App and our service providers is encrypted using HTTPS/TLS. Access to stored data is restricted by server-side security rules: you can only read and write your own account record and your own conversations. Administrative access is limited to authorised Zam-Top Investment staff.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Data Retention and Deletion
We keep your account information for as long as your account is active.
You may request deletion of your account and associated data at any time by emailing business@zam-top.com with the subject line "Delete my account". We will delete your account record, profile photo and message history within 30 days of verifying the request. Some records may be retained longer where required by law.
Full instructions, and details of exactly what is deleted, are on our Delete Your Account page.
6. Children's Privacy
The App is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
7. Your Rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. You can update your name, phone number and profile photo directly in the App from the Profile screen. For any other request, contact us using the details below.
8. Changes to This Policy
We may update this policy from time to time. We will post the new version at this URL and update the "Last updated" date above. Material changes will be communicated in the App.
9. Contact Us
Zam-Top Investment
Email: business@zam-top.com
Phone: 0979640874 (Airtel) / 0764415225 (MTN)
Zambia